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To our Members, Brokers, Agents and Staff,

Earlier this year we announced an innovative initiative we created to support our members in response to the COVID-19 pandemic. We are proud to count more than 84,000 households in our membership at The Commonwell Mutual Insurance Group. We wanted to honour our members’ support of us with a special one-time payment of $100 that they were able to use to ease personal financial pressure or “Pay It Forward” by donating to others in need in their community.

As a community insurer, we are stepping forward to help our communities in a time of challenge that is affecting all of us. Our “Pay it Forward” initiative stems from the fact that we have been able to carry on business as an essential service while others have not. It recognizes that while we can’t fix all problems, each of us, through individual decisions and individual actions, can make a difference. We will be mailing out this payment in the next four weeks.  

This pandemic is a generational-impacting event that we will see effects from for years to come. As a mutual insurance company, we are rooted in our communities and we believe this unprecedented time calls for unprecedented and innovative measures.

For our Members

Over the past several months, we have had various initiatives designed to assist our Members through this unprecedented time. It’s been all hands-on deck as every member of our team at The Commonwell has stepped up to continue to provide you with exceptional service and expertise. Our team has, for the most part, transitioned to work from home to ensure we reduce risk for them, their families and you.

For our Communities

We have refined our C.A.R.E. (Create a Ripple Effect) community support program to reflect the needs of frontline workers in long-term care facilities and stepping up our support of local food banks. To date, we have donated over 120,000 nourishing meals, to help everyone stay strong.   

We also launched “The Lockdown Awards”.  A $100,000 program aimed at helping Grade 12 students who have been impacted by COVID-19 fund their upcoming post-secondary education.  We encouraged students to share the lessons they learned in “Lockdown” that they may not have learned in a regular classroom setting.  The Commonwell contributed $1,000 each to 100 graduating Ontario students for any form of post-secondary education.  To check out the winners in your area visit:  https://thecommonwell.ca/lockdown101/ 

Let’s All Stay Strong

On behalf of everyone at The Commonwell Mutual Insurance Group, I want to thank you for your continued support.  As a mutual insurance company with more than 125 years of history in this country, we are here for you. We know that together we will stay strong.

If you have specific questions or concerns regarding your policy, please reach out to your insurance broker or agent for the trusted advice you have always relied on.

Tim Shauf
President and CEO


FAQ on our “Pay It Forward” Initiative


Who is eligible to receive this one time $100 payment?
  This one-time $100 payment will be mailed out to each of the more than 84,000 households that have been part of our membership (by having an in-force policy) up to and including April 30, 2020.

What if I have multiple policies – will I receive multiple payments?
  No. Each household will receive one payment that they may use to ease personal financial pressure or pay it forward by donating the money to others in need in their community.

When and how will members receive their payment?
  Each household in our membership will receive the $100 payment by mail. The cheques will be printed and mailed around the 1st of June. Members can expect this cheque to arrive within the first two weeks of June.

Why are you doing this?
  As a mutual insurer, we are stepping forward to help our communities in a time of challenge that is affecting all of us. Our “Pay it Forward” initiative stems from the fact that we have been able to carry on business as an essential service while others have not.
  It recognizes that while we can’t fix all problems, each of us, through individual decisions and individual actions, can make a difference.

Where do I go if I have questions not answered here?
  If you have specific questions or concerns regarding this, please email us directly at COVID19.enquiries@thecommonwell.ca.