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making a claim

It happens to the best of us. Whatever the case may be, car accident, home burglary or otherwise, we’re here to get your life back in order. Your broker or agent is your first point of contact. They’ll get you started with making your claim. Please contact them as soon as the incident occurs.

You can also reach out to your regional office of The Commonwell for further information about a claim you’ve made or will place, by calling one of the toll-free numbers:

Making a claim as quickly as you can is important, so that we can start the process of getting your home, vehicle, business, farm or watercraft back to the way they should be.

how to start a claim

DON’T WORRY. REPORT IT.

It happens to the best of us. Whatever the case may be, car accident, home burglary or otherwise, we’re here to get your life back in order. Fast.

Your broker or agent is your first point of contact. They’ll get you started with making your claim. Please contact them as soon as the incident occurs.

You can also reach out to your Claims team at The Commonwell for further information about a claim you’ve made or will place, by calling our the toll-free number:

1.855.436.5883

For any after hour or emergency claims, you can use the number noted above.

Making a claim as quickly as you can is important, so that we can start the process of getting your home, vehicle, business, farm or watercraft back to the way they should be.

Partnership with ClaimsPro

The Commonwell Mutual Insurance Group upgraded its after-hours claims handling to improve customer service. We are providing ClaimsPro with access to policy information on an inquiry basis to help provide a maximum level of responsive assistance and direction to our mutual customers when CMIG claims are reported after hours. This will eliminate delays caused by the need to confirm coverage the next business day.

ClaimsPro has been managing claims on behalf of Canada’s largest insurers and self-insured corporations since 1986. They have broad coverage with over 90 branches coast-to-coast and over 1000 employees.

They will be providing our clients with the most comprehensive claims management technology and business processes available in the market today. What they bring to the table is predictability:
• Continuity of claims handling
• Superior Customer Service

They will be processing property and auto claims on an immediate basis 24/7 and your broker will now receive an after-hours notification by email when a claim has reported.

Working with ClaimsPro enhances the overall claims experience The Commonwell Mutual brings to its broker partners and their clients.

Automobile Glass Claims

To report a comprehensive glass claim please click on the ‘Windshield Repair and Replacement’ tab

Preferred Vendors

For a list of our approved automobile repair shops please click on the ‘Preferred Body Shop’ tab.
For a list of our approved contractors please click on the ‘Preferred Contractor List’ tab.

Towing Services

For towing assistance related to an accident or a claim please click on the ‘Secondary Towing Assistance’ tab.

important claims tips, and advice

Whether it’s a car accident, a burglary at home or at the store, perhaps a problem with your boat; you’ll want to report it. While we’re here to ensure a smooth claims process, starting with a call to your broker or agent, there are a few things that you should do as soon as the incident occurs and shortly afterwards:

  • Report any auto accident to the police, regardless of who’s at fault.
  • Also report a burglary or loss from theft to the police.
  • Provided that it’s safe to do so, go ahead with any minor temporary repairs and/or take other steps to protect your property from further damage. Maintain records of any expenses during these temporary repairs to provide to your adjuster.
  • Don’t dispose of any damaged items as the adjuster may want to have a look at them.
  • Your insurance adjuster will contact you and help you proceed with your claim. They’ll explain what forms or documents you’ll need to complete the claim.
  • Please provide us with all phone numbers for where we can reach you.

We’ve provided some quick links which are in PDF and can be printed off for ease of accessibility:

What to do in the event of An Auto Accident

Water

Lightning and Electrical

Fraud

Theft

Wood Stoves

Damage to home and contents

Claims Made Against You

Commercial

preferred automobile repair facilities

We are pleased to provide you with a list of our preferred Body Shop List under our ACE program – Accredited Commonwell Experts. If you ever make a claim on your car, you have the choice to work with our ACE Program. This program was designed with our policyholders in mind. Through our ACE program, you will deal with certified collision repair shops that offer the highest standards of workmanship, quality and customer satisfaction, while ensuring easy access to fair and honest damage assessments completed promptly and efficiently.

Please click on the link to view the list: ACE Collision Centres

preferred contractor list

We are pleased to provide you with a list of our preferred Contractor List under our ACE program – Accredited Commonwell Experts. If you ever make a claim on a property you own, you have the choice to work with our ACE Program. This program was designed with our policyholders in mind. Through our ACE program, you will deal with certified local contractors that offer the highest standards of workmanship, quality and customer satisfaction, while ensuring easy access to fair and honest damage assessments completed promptly and efficiently.

Please click on the link to view the list:

ACE Property Contractors

ACE Collision Centres

Windshield Repair and Replacement

Our Partnership with Carstar

The Commonwell Mutual Insurance Group partnered with CARSTAR to manage all our glass claims effective Monday, October 21 2013.

You or a glass shop of your choosing can contact CARSTAR Glass Claim Centre at 1-855-933-2767 to report a comprehensive glass claim and receive approval to proceed with the glass claim. It’s that easy!!

We are providing CARSTAR with access to policy inquiry features to help provide a maximum level of responsive assistance and direction to our mutual customers.

There are many reasons why The Commonwell Mutual Insurance Group partnered with CARSTAR Collision and Glass. CARSTAR provides superior customer service and they have effectively demonstrated an ability to control claim costs and wait times. A better customer experience along with competitive costs translates to a winning formula for our policy holders and broker partners.

CARSTAR is the largest and fastest growing automotive repair franchise in North America, with over 400 locations. Founded in Hamilton, Ontario in 1995, CARSTAR Collision & Glass Centres has grown from eight to over 190 locations throughout 10 provinces. Within Canada, CARSTAR repairs approximately 100,000 vehicles per year, with exceptionally high customer experience ratings. In 2013, CARSTAR was recognized as one of Canada’s 50 Best Managed Companies.

This program is specific to comprehensive glass claims only, no changes for other claim reporting.

secondary towing services

Our Partnership with Road Canada

The Commonwell Mutual Insurance Group partnered with Road Canada a MAPFRE company – TESTED, PROVEN, TRUSTED provider of towing service.

Had an accident? Need your car moved from a bodyshop? Call this number 1.888.234.4914 – for immediate roadside assistance please press ‘6’.

Road Canada will ensure your vehicle is transported in a safe, prompt, timely fashion to one of our ACE shops or a location of your choice. They will coordinate billing directly with The Commonwell, for a hassle free experience.

Rental Cars

Our Partnership with Enterprise

The Commonwell Mutual Insurance Group has partnered with Enterprise Rent A Car for a provision of convenient and hassle free car rental.

Had an accident? Need a car rental? Call Enterprise for roadside assistance at 1.800.307.6666 and to make a reservation please call 1.800.261.7331 (open 24hrs)

If you want to make an on-line reservation please click www.enterpriserentacar.ca

Find an ace body shop/ace property contractor

 

After more than one hundred years in the mutual insurance business, we really know our stuff – and a whole network of related professionals.

We’ve worked closely with our brokers and reviewed feedback from our policyholders to put together an ACE list – Accredited Commonwell Experts, that is. If the time ever comes for you to make a vehicle claim, this list of ACE folk will be there to help.

Go ahead and search for an expert in your area with the search tool below, and get your trusted car or truck back on the beaten track.

And of course, feel free to reach out to your broker or agent for further guidance.