INQUIRY PROCEDURE

The Commonwell Mutual Insurance Group endeavors to maintain the highest standards of service at all times. We encourage all insureds to contact their Insurance Broker to address questions or concerns they have with regards to their policy.

If the insured feels their inquiry or concern is not addressed, the insured may contact anyone of The Commonwell Mutual management team at 705-324-2146 or toll free at 1-855-436-5883.

If the insured’s inquiry or concern is still not addressed, he/she may contact The Commonwell Mutual Insurance Group Ombudsperson by e-mail Pat Ryan or by phone at extension 2001

The Commonwell Mutual Insurance Group will make every effort to resolve any issue in a fair and reasonable manner. However, should the insured feel the need to obtain further assistance, he/she may contact:

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
Box 85
Toronto, Ontario, M2N 6L9
Phone: (416) 250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
Fax: (416) 590-7070

FSCO regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Its main reception area is located on the 17th floor.